Endear Help Desk

Endear Help Desk web portal is an information and assistance System that initiate, facilitate, and make the processes of troubleshooting work space problems streamlined, trackable, efficient and fast. These could either be to provide after sales support to customers or for in-house use, toward providing the same kind of help for employees. Features include logging of trouble ticket by clients, automatic scheduling of trouble ticket to technicians, quick availability of extensive trouble ticket reports, auto-messaging facility, user role based system security, searchable knowledge base, smart offline client and automatic synchronization with online database, chatting, asset management, billing.

Features And Components Of The System

  • Intuitive and Easy to Learn.
  • Database of Clients & Operators Details.
  • Logging of call by clients.
  • Automatic Scheduling Of Calls to Technicians.
  • Management of Calls (Complaints) picked up by operators.
  • Quick Availability Of Extensive Call Reports.
  • Alert , Auto-messaging Facility.
  • User role based System Security.
  • Searchable Knowledge Base.
  • Smart Offline Client and Automatic Synchronization with Online Database.
  • Chatting.
  • Asset Management.
  • Billing.
  • Dedicated E-mail Monitoring.
  • Multi Application Support.
  • Request For Free Trial


     

     

       


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